Delivery and returns

DELIVERY TIMES AND COSTS

You will receive all products purchased on our website for free.

We cooperate with Royal Mail and DHL. Delivery time depends on the working conditions of postal services. The usual delivery time is 4-5 days with tracking of your parcel using the tracker number that you will receive on the phone or email you specified when placing an order.

You can order urgent delivery for an additional fee of 10 pounds.

Orders are dispatched Monday to Friday (excluding public holidays). If you ordered the item on Friday evening or over the weekend, the bag will be shipped on Monday.

If you ordered prescription lenses, the production time for your glasses is up to 2 weeks. If you chose coated or high index lenses, this may take longer. The production and delivery time will be announced by the manager individually.

Products on the website marked to order are delivered within 2 weeks.

The order will be delivered personally by the postman. If you are unable to accept the parcel, the postman should leave you a business card indicating how you can collect it or how to arrange redelivery.

The parcel cannot be left at the door because the cost of the goods is high.

RETURN

You may return any undamaged item within 30 days of delivery for a full refund within 14 days of return.

All prescription glasses are non-returnable and non-refundable, these items are made to order.

Refunds do not include return shipping costs. Customers are responsible for return shipping costs if the item does not meet their requirements. Items must be in a condition fit for resale upon receipt. Please be careful when opening product packaging/boxes: we will not be able to accept returns if the packaging has been damaged beyond what is considered "reasonable care".

To cancel an order, simply complete the returns form provided on our website https://www.keepler.uk/add-return/ and return the item to the specified address after confirmation has been received. We recommend returning the item to us via a trackable service that requires a signature upon delivery. All items must be returned to us in a condition suitable for resale. Please note that for items paid for by debit/credit card, we can only issue refunds to the card used to make the original transaction. You cannot return goods with obvious defects from use of the goods.

DAMAGED GOODS ON DELIVERY

We must be notified within 24 hours if any product arrives damaged. We must receive the item back for investigation before a refund or replacement can be arranged. Send an email to keeplermail@gmail.com or call 07577727000 and we will arrange everything.

Our store  is not responsible for any damage that becomes apparent 14 days or more after delivery, any wear and tear or mishandling of the item by the customer  and we are not responsible for any claims. All frames come with a one-year manufacturer's warranty, but the warranty does not cover wear or abuse. Scratches on lenses are not covered by the warranty.

We offer a 14-day money back guarantee on returned items.